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  Travel portal

Custom Project Name

Travel portal

Customer (country)

A Swiss travel company.

Business Case

A Swiss company engaged in tourism and travel business decided to have an e-commerce portal for traveling services, such as airline tickets purchases, car rentals, hotel room reservations, etc. The portal was intended to offer services from a variety of European travel and tourism agencies in a single place. The company was looking for a 24x7 multilingual e-commerce solution that would be reliable, highly scalable, and user-friendly.

Solution

Novosoft has developed an expandable e-commerce solution -- a travel portal that gives service providers an opportunity to place their offers on-line. The information is stored in a standardized format, so that storage and processing of information are the same for different suppliers. The offers are organized in a catalog of travel and tourism services.

The solution includes a sophisticated CRM module that allows suppliers to respond to customer requests fast and in detail. All communications between a customer and a supplier take place at online communication center. By using the CRM module, a supplier can resolve any non-standard requests, and suggest the most suitable offer for each customer.

CRM is integrated with WorldPay billing system, and once the customer and the supplier have agreed, the customer has an option to purchase the service.

The solution is enhanced by a number of helpful tools such as:
converter of currencies;
weather forecasts for countries listed in the offers;
24x7 auction;
lost-and-found service.

The solution has multilingual support embedded. Novosoft develops intelligent self-expandable and editable database of translated sentences/words, integrated with online translator service.

To ensure smooth operation and round-the-clock availability, the travel portal includes a comprehensive performance and load reporting module.

Screenshot(s)
Tools and Technologies

Cold Fusion, DHTML, Oracle (under Linux), Java, Java script, XML.

Novosoft suggested Cold Fusion because Cold Fusion has advanced platform portability and session support. Backend is based on Oracle database because performance and reliability are the top priority. The administrative statistics module is written in Java. XML is used to allow easy integration with the WorldPay billing system.

Benefits
Novosoft solution delivers unique features
Novosoft solution has low operating costs and can service a large pool of potential customers
The portal can easily accommodate new trading partners (suppliers)


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