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  Financial Portal

Custom Project Name

Financial Portal

Customer (country)

Company, providing a full range of insurance and investment products for personal and business purposes. (USA)

Business Case

The information on financial services is spread over a multitude of sources, which makes choosing the best-fit service plan a tough job for any potential customer. Current web solutions provide on-line quoting, however the underwriting process takes additional time, effort and paper work.

It was desired to get the system which will give customers direct access to a wide variety of financial services provided by a number of companies. Services should include residential mortgages, personal insurance (auto, homeowners, life, health, disability, and long-term care), and financial planning and investments (stocks, bonds, mutual funds, estate planning, banking). The system should give users an opportunity to compare the offerings.

The system is supposed to provide a web interface for on-line quoting and underwriting. On-line underwriting involves addressing a number of national databases via specially designed interfaces for proof checking the user data, calculating risks, etc. It is required for the system to be integrated with the internal telephone system of the company (portal owner).

Solution

Novosoft designed and implemented the system with the following functional modules:

Quoting Engine, which contains implementations of quoting algorithms, which take user data and search the database to produce results for all available offerings for a selected service. The quoting Engine may be extended with new algorithms within run-time;
Underwriting Module, which allows to process application forms in XML. In the process of underwriting, an XML form is filled with user data and the resulting XML- application document is converted to PDF or HTML and presented to the user;
Contact Management;
Call Center, which supports OTS TCP/IP protocol and manages phone calls in real-time. It allows users to configure operator groups and IVR scripts, transfer calls, record call history for the customer, schedule phone calls, etc. It provides automatic association of a logged in operator, phone line, stored customer and phone call data that makes up a monolith-integrated customer service system;
Financial Service Management;
Administration;
Tools and Technologies

Linux, EJB Application Server (IBM WebSphere), XML, Oracle 8.1.5, Windows NT 4.0, Buffalo International Open Telephony Server - OTS

Benefits

The system significantly decreases time spent by customers for quoting and underwriting due to implementation of corresponding on-line processes. Due to increased product accessibility via the use of the Internet the infrastructure and personnel costs associated are also minimized for the Company.



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