Novosoft has developed an expandable e-commerce
solution -- a travel portal that gives service providers an opportunity
to place their offers on-line. The information is stored in a standardized
format, so that storage and processing of information are the same
for different suppliers. The offers are organized in a catalog of
travel and tourism services.
The solution includes a sophisticated CRM module
that allows suppliers to respond to customer requests fast and in
detail. All communications between a customer and a supplier take
place at online communication center. By using the CRM module, a
supplier can resolve any non-standard requests, and suggest the
most suitable offer for each customer.
CRM is integrated with WorldPay billing system,
and once the customer and the supplier have agreed, the customer
has an option to purchase the service.
The solution is enhanced by a number of helpful
tools such as:
forecasts for countries listed in the offers;
The solution has multilingual support embedded.
Novosoft develops intelligent self-expandable and editable database
of translated sentences/words, integrated with online translator
To ensure smooth operation and round-the-clock
availability, the travel portal includes a comprehensive performance
and load reporting module.